New York & Company Reviews

Wish I could give zero stars. This company is a total scam. I use to love shopping here. I ordered several items on my NYC card and had to return as the materials have changed for the worse. They received the items I shipped back in July Its September no refund. I called several times to be told it's processing, then told they moved so the computer doesn't see my order numbers. My card shows the charges my online account shows the orders but they can't see them. I wish I would have used another card and let them dispute the charges. I will never use that card or order from this scam place again. The customer services is the worst everyone is clueless. You have been warned buyers beware this company is not the same. They are shady and non responsive.

I been shopping at New York and company for over 20 years and now that they closed all their stores you have to order online and it’s the worse. You order things and use your coupons and then they don’t send all of your items. When you call customer service they don’t know how to help you. I was told that the item I did not get was canceled because it is not in stock and because I used a coupon I don’t get anything else and no money back because the coupon covered the other items I did get- makes no sense. He-Mark-then said he checked and the item is now available in my size and that I should go order it again. Let me get this straight - NY and CO canceled my item because it was out of stock and won’t send me a refund because I used a coupon but now they want me to spend more money to go buy a shirt that should have been with my original order. Why wouldn’t they just send me the item now that it is available since it was with my first order - why would I go buy it again? Well I guess this ends my journey with new york and company after I send all the other things back and get all of my money back.

Customer service and company policy tanked during pandemic. You can no longer return in store (assuming you could find one left open) and policy is now that you must return within 45 days of ORDER date, not ship date. Applies to back orders and late shipments alike. So company waits 3 weeks or more to ship your item and you are penalized because of their poor service. I will not be shopping with this company again.

I use to love buying from NY & Co. They use to have integrity. Now they have gone down down down. I received all of my orders, and I was pleased with the clothes even tho they are not of the same quality as when Eva Mendes was with the company. My issue is with the rewards. When you spend 200, you should receive a 20 reward. I’m pissed off because they keep sending me rewards that have no value. The customer service person said they are updating the website which is the reason for the problem. I don’t believe it, and at this point, I think they are a SCAM COMPANY. I will be paying off my credit card I have with them. In addition to that, I will not be purchasing any merchandise from again. I’m sad to be leaving them, but they will no longer mistreat me. PLEASE PAY ATTENTION TO THE REVIEWS AND DONT BUY FROM NEW YORK AND COMPANY

Un-fortunately I placed an order with this company before reading other's reviews and now I am experiencing the same problem with getting answers regarding my order or cancelling said order that has been processing for the last 8 days with no fulfillment or tracking information being sent to me. I have only received the original order email and nothing since then. I have contacted customer service 2 times, with the first being on 8/7/22 to see what the hold- up was on my order. This evening when I noticed there was not a change in my order status, I decided to cancel per the policy that is on their website that states you can cancel if the order has not been fulfilled or shipped out. Mine is still in the processing phase and the customer service representative still refused to cancel the order, pretended to get a supervisor that never came on the phone to speak with me and now I am stuck for the next month waiting for an order that I sincerely doubt will arrive. I placed the order because I am in need of several dresses, and now I will have to wait to get my money back before I can place an order with a reputable company in order to purchase what I need. Anyone that uses paypal to place an order, knows that they will not pay the company until said order has been fulfilled and shipped out to the consumer. What this company is doing is tantamount to stealing and holding customers hostage when they know that they do not have the items readily available for consumers to purchase, therefore customers have incredible elongated wait times for items and people need what they order and would have never placed an order with a company that could not fulfill the promise. I will never place another order with this company!!!!! The order was placed under my yahoo account and not the gmail account but it looks like you only allow gmail.

I used to really like shopping in the NY&CO stores and was sad to see them close. So, against my better judgment, I ordered some clothing items from the online store. I was dissatisfied with the quality. Everything looked cheap and flimsy, so I contacted customer service via email to initiate a return. In the beginning, the company was responsive, and I promptly returned the items. Well, it has been over a month since I returned the items. I have yet to receive a refund or response to my follow up emails! I have been sending follow up emails almost daily to no avail! The 800 number listed in the signature of the initial email reply I received a month ago is no longer in service! I am furious and want my money! Avoid ordering from this company! It’s now a scam!

I placed an order for 2 pairs of pants I wanted to use for a vacation. Placed my order on 7/19/22, did not receive my order, I already went on my vacation and came back and still no order. Now 8/9/22 I have just checked on their website and it is still processing. I called the customer service to cancel my order I was told that they cannot do that, nor can they tell me why it has taken so long or when it will be shipped. This is a complete disaster; these people probably buy the items from China as it is purchased by people like us. They are then at the mercy of shipping from China which is why they can't say when it will be shipped. Needless to say, that I will never shop with them again. Worse online shopping experience ever!!

Horrible customer service. I loved their clothes and spent all my budget on clothes there. If haven't heard you CAN NO LONGER cancel your order. I've been eating 4 weeks for a few summer clothes which I still do not have. I waited 17 minutes to speak to someone.

I have always absolutely loved New York & company. So, I told my husband for Christmas I would like some gift cards. Not knowing all of the stores were closed I ended up having to resort to shopping online. The sizes are so inconsistent so I've had to return a couple of items and ended up losing money to return the items that didn't work out. I finally placed an order to use up the last of what I had in gift cards and these are all things that I planned to take on vacation. I placed the order 1 month prior to going which was 2 weeks ago and nothing has even shipped yet. I've tried calling to find the status of my order and I was on hold over an hour still no answer. The last time I ordered it took about 10 days to ship but I'm now getting nervous that I won't have my order before my trip. Hopefully my order comes in time and this will be my last purchase from new york and company.

I was on hold for over 2 hrs., this is unacceptable. Plus the quality of there clothing has gone down tremendously. I returned the items and hope there's no issues getting my refund but I'm no longer a New York & Company shopper.